Tuesday, March 11, 2014

Small Change Made to the Homepage of our Store

Yesterday I made a small change to our banner at the store that took me a few hours.

This is a our new banner at our web store.

our stores banner

So what's different about this banner.  The 2nd line under why shop here used to read "Free Shipping" and linked to our shipping policy that stated shipping was free to the US with $50 orders.  Also in actual text on the homepage under the banner it stated that shipping was free to the US with a $50 order.  We were in no way trying to confuse our customers into thinking all shipping was free at all times.  However, that happened the other day when a customer didn't realize there would be a shipping charge for her order.  She wrote us and was unhappy like any customer would be when surprised with charges they didn't expect on the checkout screen.

We did our best to make the situation right sending her coupons and changing our banner the very next day to read "Free US shipping on orders over $50".  It still links to our shipping policy page and the same statement is still made in the text of the homepage.  I hope this change helps any other customers from being confused by our shipping charges.

To make the banner better looking I also slightly brightened the colors.

The shipping charges and our shipping policy did not change.  We have only tried to make them more clear.  However, the blog is the location that we do our best to explain changes so I wanted to make a post.

If you have any questions at all about the change or if you think our store is unclear or confusing about anything please let Susy or I know either here or at info@everything4scrapbooking.com and we will be happy to help.

Ekk that was a long non fun post.  Sorry for that if anyone is still reading :)

I promise to have a new digi stamp in tomorrows post.

Have a Great Day and Happy Scrapbooking

1 comment:

  1. Totally understand why you had to change it -- I would have been confused also :)